Shipping Policy

Shipping policy

 

Luminary Nail Systems is proud to partner with https://route.com/, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss, or theft. In the unfortunate case that your order comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

Claims for packages marked "delivered" must be filed after 5 days and before 14 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

If you do not purchase Route+ package protection, Luminary Nail Systems is not liable for lost, stolen, incorrectly delivered or damaged packages. We assume no responsibility for packages after they have been received by the shipping courier. Please reference your tracking number and contact your local post office/courier for the most up to date information regarding your package.

No refunds will be issued for delays in shipping by the carrier. 

Please note Luminary Nail Systems reserves the right to change the shipping method at our own discretion. We are not responsible for shipping delays caused by carriers, government, weather or other natural disasters. Route in non-refundable

International Fees: UPS, DHL, and FedEx will charge duty and broker fees for all new merchandise. These fees and/or government import taxes are the buyer's responsibility. Luminary Nail Systems is not responsible for any additional fees your order may be charged due to country origin. Luminary Nail Systems is not responsible for parcels returned to sender due to incomplete duty and broker fees. Customers must contact their local post office to inquire about any customs issues and/or fees.

 

 USPS: First Class and Priority Service

    • All shipping times at checkout are estimates provided by the postal service and are beyond our control. No refunds will be issued for delays in shipping by the carrier. No refunds will be issued if the carrier does not deliver by the estimated date in their tracking information.
    • Shipping estimates do not include handing/processing time and processing time is extended during sales events.
    • The USPS picks up from our facility at 10am Monday - Friday. Orders are processed by order of receipt and may not be shipped same day. Orders will only be processed if payment has been fully received. For this reason, we do not recommend using PayPal E-Checks, as we will not process your order until your payment has cleared. E-Checks take up to 5-7 days to clear.
    • Once the package leaves our facility and is in the hands of the postal carrier, it is out of our control. Please refer to tracking information for the most up to date information and defer to your postal service as to its whereabouts. 
    • All shipping fees are the sole responsibility of the customer. This includes initial shipping, return shipping if applicable (including but not limited to incorrect entry of address by the customer, all Return to Sender markings, and failed delivery to addressee) and other related incidents.
    • We ship worldwide and the rate is calculated at checkout by weight for both domestic and international shipments. To see your custom rate, please enter desired items to your cart and proceed through the checkout process. International customers: please note that we do not take any responsibility for your package once it arrives to your country. If you have any customs issues or customs fees, you must contact your local postal service. We are not responsible for any international customs' fees or duties owed.

UPS

    • All shipping times at checkout are estimates provided by UPS and are beyond our control. No refunds will be issued for delays in shipping by the carrier. No refunds will be issued if the carrier does not deliver by the estimated date in their tracking information.
    • UPS picks up from our facility at 10am PST Monday - Friday. Orders are processed by order of receipt and may not be shipped same day. Orders will only be processed if payment has been fully received. For this reason, we do not recommend using PayPal E-Checks, as we will not process your order until your payment has cleared. E-Checks take up to 5-7 days to clear.
    • Overnight orders need to be placed by 12:00pm PST as the cutoff time is 1:00pm PST. UPS does NOT deliver overnight on Saturdays, if you order on a Friday it will not arrive until Tuesday.
    • Once the package leaves our facility and is in the hands of UPS, it is out of our control. Please refer to tracking information for the most up to date information. 
    • All shipping fees are the sole responsibility of the customer. This includes initial shipping, return shipping if applicable (including but not limited to incorrect entry of address by the customer, all Return to Sender markings, and failed delivery to addressee) and other related incidents.
    • We ship worldwide and the rate is calculated at checkout by weight for both domestic and international shipments. To see your custom rate, please enter desired items to your cart and proceed through the checkout process. International customers: please note that we do not take any responsibility for your package once it arrives to your country. If you have any customs issues or customs fees, you must contact your local UPS as we are not responsible for any international customs' fees or duties owed.

Flammable Goods (Commit Primer)

    • Countries we cannot ship Commit to via UPS:
      • Aruba
      • Benin
      • Botswana
      • Burkina Faso
      • Cameroon
      • Caracao
      • Egypt
      • Republic of Georgia
      • Ghana
      • Guinea
      • Ivory Coast
      • Kazakhstan
      • Kenya
      • Liberia
      • Mali
      • Mauritania
      • Mauritius
      • Morocco
      • Nigeria
      • Qatar
      • Reunion
      • Senegal
      • South Africa
      • Togo